On Board

Syrian Air provides two travel classes on all of its planes with the aim of providing all the comfort services available to passengers. The satisfaction and the comfort of our passengers are amongst our most important priorities in the air and on land. These objectives are catered for throughout the different stages of a flight; booking, checking in, boarding, onboard services, dismounting, luggage handling, assistance at the arrival destination.

Economy Class:

Economy Class Seats :The economy class seats at Syrian Air are considered to be amongst the most comfortable and wide seats in their range. This is supported by the spacious seat arrangement as well as head rests that can be adjusted to provide maximum comfort. With the touch of a button, it is possible to get into your preferred seating position by manually adjusting the back and foot rests.
Economy Class Meals :
On every flight, two types of meals are provided that are comprised of red and white meat giving passengers the choice of selecting a meal that matches their taste. A variety of light meals based around a collection of sandwiches are also provided on all routes after the main meal.

Business Class:

The moment that Syrian Air passengers encounter Business Class experience, they move to a different level whereby such passengers have a special counter to serve them in addition to any VIP and CIP passengers. Damascus International Airport also provides a specialized hall to host these passengers, which provides the latest communication technology such as Fax, Internet & E-mail to enable them to carry out their business in a quiet and comfortable environment.
Business Class Seats:
In Business Class, we care about your comfort at the same level. That is the reason behind having seats that recline up to 72° with total control allowing you to adjust the angle of your legs into a position that provides the most comfortable seating position for your back. Increased leg room and head rests with adjustable padded wings along with a seating arrangement that provides the largest possible space for our passengers ensure that sitting and getting around in this class is among the most comfortable experiences they can get.
Business Class Meals:
Business Class meals are prepared from three selections of red meat, white meat, or both along with appetizers, salads and Damascene sweets using ingredients of the highest quality. These come in addition to western pastries and breakfast meals made up of cheese, honey and other complimentary sweets such as cakes, gateau, etc.
The Business Class was designed to cater for passengers’ business needs based around total comfort during the flight and an environment that allows them to relax or work. We continue to serve you with utmost quality and care for all your needs keeping in mind any personal needs.

Passenger Instruction:

1- Check-in for Syrian air flights will start :
– 03 Hours before scheduled departure for narrow body aircraft and check-in counter closed before 45 Minutes of scheduled departure.
– 04 Hours before scheduled departure for wide body aircraft and check-in counter closed before 60 Minutes of scheduled departure.
2-Entry to the departure gate:
– An hour and a half before take-off for narrow-body aircraft (A320).
Two hours before take-off for the A340 wide-body aircraft.
3- Syrian air reserves the right to refuse to carry any passenger who arrives
outside the acceptance time limits mentioned before.
4- Liability for loss, delay or damage to baggage is limited. For international journeys, the Warsaw convention may apply with liability limits of
approximately 20,00 US $ per kilo for checked baggage. Syrian air will not accept any valuable materials on board. Unless it has been declared in advance, otherwise it will be treated as a normal cargo.
5- Economy class passenger can take 1 piece of hand luggage in the aircraft cabin MAX weight 8 kg. MAX dimensions (50/40/25) cm. First and business class passenger can take 1 piece –MAX weight 10 kg.
6- Live animal allowed to carry inside cabin or aircraft holds as checked baggage:
– For pets carried as checked baggage, a suitable container must be provided, of a size that allows the pet to stand up, lie down and turn around.
– It must be securely fixed.
– The passenger will need to provide all documentation, for country of origin, destination.
– Pre-notification to Syrian air of pet to be taken by air is always required upon reservation.
– For the carriage of pets will be found in the applicable Syrian air tariff.
The following items are also allowed:
-one small size brief case or ladies hand bag, one coat or one cape ,one umbrella, one per crutches, one walking stick, one small camera or binoculars.

Safety instruction :

For security and safety reasons, dangerous articles such as those listed below must not be carried in passenger baggage.
1- Radioactive materials.
2- Oxidizing materials such as bleaching powder, peroxides.
3- Poisons such as arsenic, cyanides, insecticides, weed killers.
4- Other dangerous articles such as mercury, magnetized material, offensive or irritating materials.
5- Explosives (including blank cartridges), munitions, fireworks and flares, arms, pistol caps, sporting guns.
6- Etiologic agents (bacteria, viruses, etc..).
7- Flammable liquids and solids such as lighter or heater fuels, matches, paints, thinners, fire lighters and articles which are easily ignited.
8- Compressed gazes (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, propane, aqualung cylinders.
9- Corrosives such as acids, alkalis, mercury and wet cell batteries.
10- Containers over than 100 ml even water will not be accepted, in case more than one container less than 100 ml is hold, all items must fit comfortably within the closed plastic bag size 20/20cm.